Refund policy

Return & Refund Policy

Due to the perishable nature of our products, Gray's Pepper Products does not accept returns. All sales are final.

However, your satisfaction is our priority. If there is an issue with your order — such as damaged, defective, or incorrect items — please contact us within 7 days of delivery and we'll make it right.

To request a refund, please:

• Email us at info@grayspepper.com with your order number
• Describe the issue and include photos if possible

Once we review your request, we'll process an approved refund to your original payment method within 5–10 business days.

We are not responsible for issues resulting from improper storage or handling after delivery.

For questions, contact us at info@grayspepper.com.